PRIVACY POLICY

Your Privacy
Your privacy is very important to us, and we are committed to protecting your personal data.
We will only use your personal information to provide the services we offer or to inform you about other similar services.
This Privacy Policy explains when and why we collect personal information about you, the types of personal data we may collect when you interact with us (online or by phone), and how we keep your data safe. It’s a lot to digest, but we want you to be fully informed about your rights and how we use your data.

Controller and Processor
COR is the controller and processor responsible for your personal data (collectively referred to as “we”, “us” or “our” in this Privacy Policy), in accordance with GDPR. Key definitions can be found on the Information Commissioner’s Office website.

Information We Collect
We only collect information about you if we have a reason to do so – for example, to provide our services, to communicate with you, or to improve our services.
We may collect and process the following information:

1. Information You Provide to Us
You may provide us with information in several ways, such as by filling in forms on our website or contacting us via phone or email. This includes when you:

• Purchase services from us

• Enter into a contract

• Offer feedback

• Enter a competition, promotion, or survey

• Report problems with our services

 
Personal information may include your name, address, email address, phone number, and other details needed to deliver our services.

2. Information We Collect Automatically
When you use our website, we automatically collect data about your device, such as:

• IP address

• Information about your visit (how you reached us, your activity on the site)

This information is anonymous and not linked to personally identifiable data. It helps us improve your website experience.

Use of Your Information
Your information enables us to:

• Provide access to all areas of our website

• Supply the products or services you’ve requested

• Invoice you and manage your account

• Communicate regarding your purchase

• Improve and develop our business

 
We may also contact you occasionally to ask for your feedback, notify you about changes, or share updates about services you might be interested in. You can opt out at any time (see “Your Rights Over Your Personal Data” below).

We Use Your Data for:
1. Provision of Services:

• Fulfilling your service requests

• Completing transactions

• Administering promotions or competitions

• Enabling your participation in interactive features

2. Marketing and Advertising:

• Sharing updates about goods and services we think may interest you

• Customising your experience on our website

• Measuring the effectiveness of our advertising

3. Service Improvement and Account Management:

• Presenting content effectively for your device

• Internal business administration and analysis

• Keeping our services safe and secure

• Managing your account

4. Third-Party Services:
We may share your personal data with trusted third parties, such as:

• Stripe – online payment processing

• Constant Contact – email marketing

• Wix Forms – form submissions

• Wix – website platform

• Microsoft Outlook Mail – email processing

 
Consent
By using our services or contacting us, you give consent for your personal data to be used for the purposes outlined above. You may withdraw your consent at any time (see “Your Rights Over Your Personal Data”).
 
Data Retention
We retain your personal data only as long as necessary for legal, accounting, or reporting requirements.
We consider:

• The type and sensitivity of the data

• Potential risks from unauthorised use or disclosure

• Whether the purposes can be fulfilled in other ways

• Applicable legal requirements

 
For example, order details are kept for 7 years unless otherwise required by law.
You may request data deletion at any time (see “Your Rights Over Your Personal Data”).
We may also anonymise data for research or statistical purposes, which we may retain indefinitely.
 
Your Rights Over Your Personal Data
You have the right to:

• Access your data

• Request updates or corrections

• Opt out of marketing communications

 
To exercise these rights, contact us in writing (email or post). You can also unsubscribe from any email newsletter at any time.
 
Disclosure of Your Information
We will not share your personal details with third parties other than those listed in this policy without your explicit consent, unless required by law.

Security
We take security seriously and take all reasonable measures to protect your information, including:

• Encrypted communication links between our website and your browser

• Using PCI-compliant providers (e.g. Stripe) for payments

• Not storing credit/debit card details directly

 
Cookies
Our website uses Google Analytics tracking cookies to gather anonymous data such as:

• Number of pages visited

• Time spent on pages

• Device and browser information

 
This helps us improve your experience. Data is stored by Google according to their privacy policy.
You can manage or delete cookies via www.aboutcookies.org.
 
We also log IP addresses used to access the site for security purposes. These are not linked to personally identifiable information.
 
Links to Third-Party Websites
Our website may contain links to other websites for your convenience. Please note that we are not responsible for the privacy policies of those websites. We encourage you to review their terms if you visit them.
 
Changes to This Privacy Statement
We may update this policy at any time. Any changes will be posted on this page.
 
Contact Us
We have appointed a Data Protection Supervisor (DPS) responsible for any queries regarding this policy.
If you have any questions or wish to exercise your rights, please get in touch via any method listed on our website and address your query to the DPS.